AlphaSteel Official Website › Contact
Contact and supportContact the AlphaSteel Desk: Order Support, Returns and Page Questions
Two routes, two jobs. Order support on +1 (302) 200-3480 can see an AlphaSteel order and handles tracking, address changes, cancellations and refunds. contact@Alphasteeel.com, answered Mon–Fri 9:00am–5:00pm ET, takes questions about these pages, corrections, privacy requests and press, and cannot see an order. New orders go through the checkout, never by phone or email.
Below: which route answers what, what to have ready, both addresses and how a refund moves.
Two ways to reach the AlphaSteel desk
Pick the route by the question. The table settles the ones in between.
Order support: +1 (302) 200-3480
For an order that already exists: tracking, address changes, cancellations, refunds and matching a bottle to an order. Have the order ID from the order email ready.
The website inbox: contact@Alphasteeel.com
For these pages: corrections, broken links, privacy requests and press, answered Mon–Fri 9:00am–5:00pm ET. This inbox cannot see an order or start a refund.
| Your question | Route | Why |
|---|---|---|
| Where is my parcel? | +1 (302) 200-3480 | Tracking sits with the order, and the phone line can see it. |
| Change the delivery address | +1 (302) 200-3480 | Only order support can edit an order once it exists. |
| Cancel an order | +1 (302) 200-3480 | Call as early as you can, with the order ID. |
| Start a return or a refund | +1 (302) 200-3480 | The return is opened by phone before the bottles move. |
| Match my bottle’s lot to my order | +1 (302) 200-3480 | Order support holds the order records. |
| A page on this website is wrong | contact@Alphasteeel.com | Corrections change the page and move the review date forward. |
| A privacy request | contact@Alphasteeel.com | The privacy policy explains what this desk holds. |
| Press, or a source you think we missed | contact@Alphasteeel.com | Answered Mon–Fri 9:00am–5:00pm ET. |
| Place a new order | The checkout | Orders go through the checkout only, never by phone or email. |
What to have ready before you call about AlphaSteel
Four things turn a long call into a short one.
- 1
The order ID
It is in the order email. Keep that email: every tracking and refund question starts with it.
- 2
The name and email on the order
Order support checks both against the order before changing anything.
- 3
The bottle, if it is about the product
The lot and the best-before date are on the base, where the bottle shows them.
- 4
What you want to happen
Tracking, an address change, a cancellation or a return. Saying it first makes the call shorter.
Six AlphaSteel order situations, and the first move
What to do first in six situations that can come up with any order.
No tracking number yet
Check the order email first, including the spam folder. If nothing is there, call order support with the order ID and it can read the tracking off the order.
The parcel arrived damaged
Keep the parcel and the bottles as they arrived and call before anything goes back. A photograph of the damage helps.
The safety seal is broken
Do not take the capsules, as the label says. Call order support with the order ID and the lot on the base of the bottle.
The address was wrong
Call as soon as you notice. A change is easiest before the parcel ships, and only order support can make it.
You want to return it
Call first to open the return, then post the bottles to the returns address. The guarantee runs 60 days from purchase.
A page here looks wrong
Write to the website inbox with the page and the line. Corrections are made on the page itself and the review date moves forward.
The two AlphaSteel addresses, and which one takes parcels
Both are in New York. Only one of them is for parcels.
The office
One World Trade Center, Suite 8500, New York, NY 10007, USA. This is where the desk works. Returned bottles do not go here.
Returns
1095 Avenue of the Americas, Floor 8, New York, NY 10036, USA. Put your full name, email address and order ID inside the parcel, use a tracked service and open the return by phone first. Return postage is the buyer’s cost.
A parcel that arrives without an open return, or without the order ID inside, takes longer to match to its order. Ring +1 (302) 200-3480 first and the refund clock starts sooner.
How an AlphaSteel refund moves after you call
The guarantee runs 60 days from purchase. After the call, four stages follow.
- First
Call order support with the order ID
Ring +1 (302) 200-3480 with the order ID from the order email and say you want to return. The website email cannot see orders, so it cannot open a refund.
- Then
Post the bottles back, tracked
Send them to 1095 Avenue of the Americas, Floor 8, New York, NY 10036, with your full name, email address and order ID inside the parcel. Return postage is the buyer’s cost, so use a tracked service.
- 3–5 business days
The return is credited
The refund is issued three to five business days after the return is credited.
- 5–10 more days
The money reaches the card
Allow a further five to ten days for the card issuer to show it.
Four ways to keep an AlphaSteel order safe
Plain habits that protect any online order, this one included.
Card details go to the checkout only
Payment happens on the seller’s own checkout, which the order buttons hand you to. No page, inbox or phone call on this website needs a card number, so never send one by email.
Use the number printed here
Order support is +1 (302) 200-3480. If a message gives a different number for an AlphaSteel refund, ring the one on this website instead.
Keep the order email
It carries the order ID, which proves the order is yours and is the first thing order support asks for.
Know where it was bought
The 60-day guarantee described on this website covers orders placed through its checkout. A bottle from another seller carries that seller’s terms.
What the AlphaSteel website inbox answers
Three kinds of message, answered on weekdays.
Corrections
A figure, a date or a claim on a page that looks wrong. Say which page, and what the label on your bottle says.
Privacy requests
What this desk holds about you, or a request to correct or delete it. The privacy policy explains the rest.
Press and sources
Questions about how these pages are written, or a published study you think should be cited.
The inbox answers Mon–Fri 9:00am–5:00pm ET. It cannot see orders, so a delivery or refund question sent there is slower than the phone line. There is no separate sales address for AlphaSteel: new orders go through the checkout on this website.
How to write to the AlphaSteel inbox so one reply settles it
Four details that turn a question into a correction.
- 1
Name the page
Paste the address of the page, or give its title. There are more than thirty pages here, and several quote the same label.
- 2
Quote the line
Copy the sentence or the figure you think is wrong, exactly as it reads on the page.
- 3
Say what your bottle says
The printed label is the authority on this website. If your bottle reads differently, say which line and what it prints.
- 4
Add a source, if you have one
A study, an NIH or FDA page, or the seller’s order page. A link is enough.
AlphaSteel contact questions
Can I order AlphaSteel by phone?
No. Orders go through the checkout on this website. The phone line handles orders that already exist: tracking, address changes, cancellations and refunds.
Where do I send AlphaSteel bottles back?
1095 Avenue of the Americas, Floor 8, New York, NY 10036, USA. Put your full name, email address and order ID inside the parcel, use a tracked service, and call first so the return is open before the bottles move.
How long does an AlphaSteel refund take?
The refund is issued three to five business days after the return is credited, and the card issuer takes a further five to ten days to show it.
Does the website email handle refunds?
No. contact@Alphasteeel.com cannot see orders, so a refund or delivery question sent there is slower than a call to +1 (302) 200-3480.
Is there an AlphaSteel sales email?
There is no separate sales address. New orders go through the checkout, and questions about an order already placed go to the phone line.
Can order support answer questions about taking AlphaSteel?
It can read you the label’s directions: two capsules daily with an 8 oz glass of water. A question about your own health, or about a medicine you take, belongs with your prescriber, who can see the whole picture.
Order AlphaSteel through the checkout
Orders go through the checkout on this website. Order support is on the phone the moment one needs help.
$49 to $79 a bottle · free US shipping on three and six bottles · 60 days to change your mind
Order AlphaSteel On The Official Website60-day money-back guarantee · lot ALP-26/AL-7266 · payment on the seller’s checkout